Privacy Policy

Last Updated: November 19, 2025

At Kincraig Taxi Association Mussoorie (KTS Association), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ktsassociation.com/, contact us for bookings, or use our taxi and tour services in Mussoorie and surrounding areas. By using our services or providing your information, you consent to the practices described in this policy.

We are a professional association of licensed taxi drivers based in Mussoorie, Uttarakhand, dedicated to providing safe, reliable transportation for sightseeing tours, point-to-point transfers, airport pickups, and customized travel itineraries. Our focus is on delivering exceptional customer experiences while upholding transparency and trust.

1. Information We Collect

We collect only the information necessary to provide our services efficiently. This includes:

Personal Information

Contact Details: Name, phone number, email address, and WhatsApp details provided during bookings or inquiries.
Booking Information: Travel dates, pickup/drop-off locations, number of passengers, tour package selections (e.g., Mussoorie sightseeing tours or Dehradun packages), and special requests (e.g., AC preferences or customized itineraries).
Payment Details: If applicable, billing address or payment method information processed through secure third-party providers (we do not store full credit card details).

Non-Personal Information

Website Usage Data: IP address, browser type, device information, pages visited, and timestamps to improve site functionality and user experience.
Location Data: Approximate location for service optimization (e.g., nearest pickup points), only with your consent.

We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless explicitly required for a customized service (e.g., accessibility needs) and with your prior consent.

2. How We Use Your Information

We use the collected information to:

Process and confirm bookings for local sightseeing (e.g., Kempty Falls, Lal Tibba), transfers to Dehradun Airport or Delhi, and tour packages.
Communicate with you via phone, email, or WhatsApp regarding service updates, confirmations, or feedback.
Provide personalized recommendations, such as tailored itineraries for families or corporate groups.
Ensure safety and compliance, including verifying passenger details for licensed transport.
Analyze website traffic to enhance our services and resolve issues (e.g., popular routes like Surkanda Mata Mandir).
Comply with legal obligations, such as record-keeping for disputes under our Rules & Regulations.

We will not use your information for marketing purposes without your explicit opt-in consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. Sharing occurs only as necessary:

Service Providers: With trusted third parties (e.g., payment processors or mapping services like Google Maps) to fulfill bookings. These partners are bound by confidentiality agreements.
Association Members: Basic booking details may be shared with our licensed drivers to coordinate pickups and ensure punctuality.
Legal Requirements: If required by law, such as in response to a court order or to protect our rights, safety, or property.

In the event of a merger or acquisition, your information may be transferred as an asset, subject to equivalent privacy protections.

4. Cookies and Tracking Technologies

Our website uses essential cookies to maintain session functionality (e.g., remembering your tour preferences). We do not use third-party cookies for advertising. You can manage cookie preferences through your browser settings. Note: Disabling cookies may limit site features.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure servers, encryption for transmissions, and access controls for our team. However, no method is 100% secure, and we cannot guarantee absolute protection. Report any suspected breaches to us immediately.

6. Data Retention

We retain your information only as long as necessary:

Booking records: Up to 2 years for service history and dispute resolution.
Contact details: Until you request deletion or unsubscribe.

After this period, data is securely deleted or anonymized.

7. Your Rights and Choices

Under applicable laws (e.g., India's Digital Personal Data Protection Act, 2023), you have the right to:

Access, correct, or update your information.
Request deletion of your data (subject to legal retention requirements).
Withdraw consent for processing.
Opt out of communications.

To exercise these rights, contact us at the details below. We respond to requests within 30 days.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors without parental consent. If we discover such data, we will delete it promptly.

9. International Transfers

As an India-based service, your data is primarily processed within India. Any transfers outside India (e.g., to international payment providers) comply with applicable data protection standards.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on our website with the "Last Updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out:

Email: Phone/WhatsApp: +91 81263 63522
Address: Kincraig Taxi Association Mussoorie, Mussoorie, Uttarakhand, India
Website: https://ktsassociation.com/

Thank you for trusting KTS Association with your travel needs. We value your privacy as much as your safety on the road!